From e8537d6c2e2b20a4b073f2b4eb66214e85c0c85a Mon Sep 17 00:00:00 2001 From: Markus Krogh Date: Tue, 20 Feb 2018 16:04:18 +0100 Subject: Initial import of data --- conf/nunoc.org.conf | 36 +++ www/index.html | 8 + www/nunocweb/-_engineering.html | 142 +++++++++ www/nunocweb/-_operations.html | 142 +++++++++ www/nunocweb/-_optical_network_department.html | 158 ++++++++++ www/nunocweb/email_filtering.html | 151 ++++++++++ .../email_filtering_attchmt/Filter MailApp.pdf | Bin 0 -> 151898 bytes .../email_filtering_attchmt/Filter Outlook.pdf | Bin 0 -> 158188 bytes .../email_filtering_attchmt/Filter Thunderbird.pdf | Bin 0 -> 121375 bytes www/nunocweb/escalation.html | 168 +++++++++++ www/nunocweb/fault_reporting.html | 160 ++++++++++ www/nunocweb/home.html | 150 ++++++++++ www/nunocweb/jobs.html | 121 ++++++++ www/nunocweb/network.html | 159 ++++++++++ .../network_attchmt/NORUnet connections map.jpg | Bin 0 -> 867556 bytes www/nunocweb/news.html | 146 ++++++++++ www/nunocweb/open_trouble_tickets.html | 143 +++++++++ www/nunocweb/operations_management.html | 142 +++++++++ www/nunocweb/organisation.html | 142 +++++++++ www/nunocweb/service_levels.html | 160 ++++++++++ www/nunocweb/service_status.html | 151 ++++++++++ www/nunocweb/services.html | 205 +++++++++++++ .../services_attchmt/Naming Standard Rev. 1.5.pdf | Bin 0 -> 1209047 bytes www/nunocweb/support.html | 159 ++++++++++ www/nunocweb/support___fault_reporting.html | 145 ++++++++++ www/nunocweb/visiting_address.html | 157 ++++++++++ www/resources/NORDUnet.css | 321 +++++++++++++++++++++ www/resources/NORDUnetPrint.css | 60 ++++ www/resources/intro_bottom.jpg | Bin 0 -> 564 bytes www/resources/intro_top.jpg | Bin 0 -> 807 bytes www/resources/left_back.gif | Bin 0 -> 1366 bytes www/resources/main_nav_back.gif | Bin 0 -> 4259 bytes www/resources/main_nav_back_selected.gif | Bin 0 -> 4521 bytes www/resources/main_nav_back_selected.jpg | Bin 0 -> 1384 bytes www/resources/main_nav_left.gif | Bin 0 -> 1272 bytes www/resources/main_nav_left_selected.gif | Bin 0 -> 1211 bytes www/resources/nunoc_logo.png | Bin 0 -> 15715 bytes www/resources/pipes.jpg | Bin 0 -> 2730 bytes www/resources/pipes_back.jpg | Bin 0 -> 389 bytes www/resources/search.gif | Bin 0 -> 148 bytes www/resources/subnavback.gif | Bin 0 -> 198 bytes www/resources/top_back.gif | Bin 0 -> 1097 bytes 42 files changed, 3326 insertions(+) create mode 100644 conf/nunoc.org.conf create mode 100644 www/index.html create mode 100644 www/nunocweb/-_engineering.html create mode 100644 www/nunocweb/-_operations.html create mode 100644 www/nunocweb/-_optical_network_department.html create mode 100644 www/nunocweb/email_filtering.html create mode 100644 www/nunocweb/email_filtering_attchmt/Filter MailApp.pdf create mode 100644 www/nunocweb/email_filtering_attchmt/Filter Outlook.pdf create mode 100644 www/nunocweb/email_filtering_attchmt/Filter Thunderbird.pdf create mode 100644 www/nunocweb/escalation.html create mode 100644 www/nunocweb/fault_reporting.html create mode 100644 www/nunocweb/home.html create mode 100644 www/nunocweb/jobs.html create mode 100644 www/nunocweb/network.html create mode 100644 www/nunocweb/network_attchmt/NORUnet connections map.jpg create mode 100644 www/nunocweb/news.html create mode 100644 www/nunocweb/open_trouble_tickets.html create mode 100644 www/nunocweb/operations_management.html create mode 100644 www/nunocweb/organisation.html create mode 100644 www/nunocweb/service_levels.html create mode 100644 www/nunocweb/service_status.html create mode 100644 www/nunocweb/services.html create mode 100644 www/nunocweb/services_attchmt/Naming Standard Rev. 1.5.pdf create mode 100644 www/nunocweb/support.html create mode 100644 www/nunocweb/support___fault_reporting.html create mode 100644 www/nunocweb/visiting_address.html create mode 100644 www/resources/NORDUnet.css create mode 100644 www/resources/NORDUnetPrint.css create mode 100644 www/resources/intro_bottom.jpg create mode 100644 www/resources/intro_top.jpg create mode 100644 www/resources/left_back.gif create mode 100644 www/resources/main_nav_back.gif create mode 100644 www/resources/main_nav_back_selected.gif create mode 100644 www/resources/main_nav_back_selected.jpg create mode 100644 www/resources/main_nav_left.gif create mode 100644 www/resources/main_nav_left_selected.gif create mode 100644 www/resources/nunoc_logo.png create mode 100644 www/resources/pipes.jpg create mode 100644 www/resources/pipes_back.jpg create mode 100644 www/resources/search.gif create mode 100644 www/resources/subnavback.gif create mode 100644 www/resources/top_back.gif diff --git a/conf/nunoc.org.conf b/conf/nunoc.org.conf new file mode 100644 index 0000000..6c444ce --- /dev/null +++ b/conf/nunoc.org.conf @@ -0,0 +1,36 @@ + +server { + listen 80 default_server; + server_name www.nordunoc.net + www.nunoc.se + www.nunoc.fi + www.nunoc.no + www.nunoc.org + www.nunoc.eu + www.nunoc.com + www.nordunoc.se + www.nordunoc.com + www.nordunoc.org + www.nordunoc.eu; + return 302 $scheme://www.nunoc.net$request_uri; +} + +server { + listen 80; + server_name www.nunoc.net; + + location / { + root /var/www; + index index.html index.htm; + } + + location /nunocweb/ticket.php { + #return 302 https://register.nordu.net/tts/openissues.php?$query_string; + proxy_pass https://register.nordu.net/tts/openissues.php; + } + + location /nunocweb/rss.php { + #return 302 https://register.nordu.net/tts/rss.php?$query_string; + proxy_pass https://register.nordu.net/tts/rss.php; + } +} diff --git a/www/index.html b/www/index.html new file mode 100644 index 0000000..32a83e1 --- /dev/null +++ b/www/index.html @@ -0,0 +1,8 @@ + + + NUNOC Website + + + + + \ No newline at end of file diff --git a/www/nunocweb/-_engineering.html b/www/nunocweb/-_engineering.html new file mode 100644 index 0000000..173e90f --- /dev/null +++ b/www/nunocweb/-_engineering.html @@ -0,0 +1,142 @@ + + + + + + + + + + + + + + + + + + NUNOC - - Engineering + + + + + +
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The Engineering Department is the expert organistation within NUNOC.

The main department objectives are listed below:
  • Design, build & implement network topology changes in conjunction with the NOC
  • Handle escalation from the NOC on network problems and IP Services.
  • Liaise with vendors within problems solution, escalations etc.
  • Performance monitoring.
  • Responsible for design, configuration, provisioning and implementation of other special purpose IP networks/services.
  • Represent NORDUnet/SUNET externally in IP/IT related matters.
  • Participate and lead IP development activities.
  • Be a knowledge and sparring partner for the NREN community
  • Design, build and implement transmission network topologies
  • Responsible for design, configuration, provisioning and implementation of transmission services
  • Investigate and correct non procedural transmission problems
  • Maintain the transmission network at a carrier grade quality state
  • Represent NORDUnet and the NORDIC REN's externally in transmission related matters
  • Analyze transmission network performance and take corrective measures to secure best possible network utilization
  • Cooperate with vendors within problems solution
  • Influence the technical roadmaps of equipment vendors based on requirements from OND
  • Participate in transmission network research and development activities
  • Continuously push the development and design of next generation networks and services
  • Be a knowledge base and sparring partner for the NREN community
  • Provide basic and advanced training education in transmission related matters
  • Conduct project management in relation to transmission related project
+ + + + + + +
+ + + diff --git a/www/nunocweb/-_operations.html b/www/nunocweb/-_operations.html new file mode 100644 index 0000000..8b69a9d --- /dev/null +++ b/www/nunocweb/-_operations.html @@ -0,0 +1,142 @@ + + + + + + + + + + + + + + + + + + NUNOC - - Operations + + + + + +
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The Network Operations Center is the 24/7 operations department.

The department main objectives are listed below.
  • 24/7 Operation
  • Monitor state on Routed and Optical Network
  • Monitor services
  • React on and resolve procedural and documented problems
  • Escalate non procedural problems to 2nd. Line support within the required technology area
  • Perform trivial maintenance in accordance with briefing of 2nd. Line support staff
  • Arrange "Hands and Feet" for remote requests
  • Deliiver IT (Unix & Microsoft) support to the SUNET/ NORDUnet organisations
  • Serve as On Call for out of hours events
  • Administer and maintain DNS Services for SUNET & NORDUnet
  • Administer Domain registration & IP Address assignment SUNET & NORDUnet
  • Administer and maintain News Server - SUNET
  • Administer and maintain List Server - SUNET
  • Support for Stockholm Region
  • Handle Provisioning requests from customer on base services
  • Escalate complicated network provisioning to 2. Level Function
+ + + + + + +
+ + + diff --git a/www/nunocweb/-_optical_network_department.html b/www/nunocweb/-_optical_network_department.html new file mode 100644 index 0000000..9c77625 --- /dev/null +++ b/www/nunocweb/-_optical_network_department.html @@ -0,0 +1,158 @@ + + + + + + + + + + + + + + + + + + NUNOC - - Optical Network Department + + + + + +
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The Optical Network Department is the Optical and transmission network expert organistation within NUNOC.

+
The main department objectives are listed below:
+
    +
  • Design, build and implement transmission network topologies
    • +
  • Responsible for design, configuration, provisioning and implementation of transmission services
    • +
  • Investigate and correct non procedural transmission problems
    • +
  • Maintain the transmission network at a carrier grade quality state
    • +
  • Represent NORDUnet and the NORDIC REN's externally in transmission related matters
    • +
  • Analyze transmission network performance and take corrective measures to secure best possible network utilization
    • +
  • Cooperate with vendors within problems solution
    • +
  • Influence the technical roadmaps of equipment vendors based on requirements from OND
    • +
  • Participate in transmission network research and development activities
    • +
  • Continuously push the development and design of next generation networks and services
    • +
  • Be a knowledge base and sparring partner for the NREN community
    • +
  • Provide basic and advanced training education in transmission related matters
    • +
  • Conduct project management in relation to transmission related project
    • +
+ + + + + + +
+ + + diff --git a/www/nunocweb/email_filtering.html b/www/nunocweb/email_filtering.html new file mode 100644 index 0000000..500207b --- /dev/null +++ b/www/nunocweb/email_filtering.html @@ -0,0 +1,151 @@ + + + + + + + + + + + + + + + + + + + + NUNOC - Email Filtering + + + + + +
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E-mail filtering

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To avoid the risk of missing important information among all e-mails sent out on the SUNET and/or NORDUnet-FAIL list, we recommend creating a filter on your e-mail client that filters on your organisation abbreviation and SUNET/NORDUnet.

+ +

To enable filtering of NUNOC’s trouble tickets, all our e-mails contain the specific header X-Affected. The organisations affected by an incident or by a planned maintenance work are specified in that header. When major or generic incidents occur the organisation specified in that header is SUNET/NORDUnet.

+ +

How to create a filter on a specific header varies depending on which mail client you use. Enclosed are examples on how to create these filters on Thunderbird 3, Mail.app SL and Outlook 2011. Note that all mail clients may not support this feature.

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+ + + diff --git a/www/nunocweb/email_filtering_attchmt/Filter MailApp.pdf b/www/nunocweb/email_filtering_attchmt/Filter MailApp.pdf new file mode 100644 index 0000000..5999933 Binary files /dev/null and b/www/nunocweb/email_filtering_attchmt/Filter MailApp.pdf differ diff --git a/www/nunocweb/email_filtering_attchmt/Filter Outlook.pdf b/www/nunocweb/email_filtering_attchmt/Filter Outlook.pdf new file mode 100644 index 0000000..81fa39e Binary files /dev/null and b/www/nunocweb/email_filtering_attchmt/Filter Outlook.pdf differ diff --git a/www/nunocweb/email_filtering_attchmt/Filter Thunderbird.pdf b/www/nunocweb/email_filtering_attchmt/Filter Thunderbird.pdf new file mode 100644 index 0000000..aee994a Binary files /dev/null and b/www/nunocweb/email_filtering_attchmt/Filter Thunderbird.pdf differ diff --git a/www/nunocweb/escalation.html b/www/nunocweb/escalation.html new file mode 100644 index 0000000..1ea8136 --- /dev/null +++ b/www/nunocweb/escalation.html @@ -0,0 +1,168 @@ + + + + + + + + + + + + + + + + + + NUNOC - Escalation + + + + + +
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Escalation

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All escalations must be done via the NOC
+ +

If you are not able to contact the NOC by phone, or if the guaranteed response time is exceeded, please escalate according to below, starting at Level 1.

+ +
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Level

Name

Email

Title

Phone

Level 1

Jonny Lundin

jlundin@nordu.net

NOC Manager

+46 76 007 0240

Level 2

Jørgen Qvist

qvist@nordu.net

Chief Network Operating Officer

+45 31 62 14 00

Level 3

René Buch

rene.buch@nordu.net

Chief Executive Officer

+45 31 19 14 00

+ + + + + + +
+ + + diff --git a/www/nunocweb/fault_reporting.html b/www/nunocweb/fault_reporting.html new file mode 100644 index 0000000..a421e7c --- /dev/null +++ b/www/nunocweb/fault_reporting.html @@ -0,0 +1,160 @@ + + + + + + + + + + + + + + + + + + NUNOC - Fault reporting + + + + + +
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Fault reporting:

+ + +

NORDUnet:
+Phone: +46(0)8 20 78 60
+Email: 247@nordu.net

+ +

SUNET:
+Phone: +46(0)8 20 78 60
+Email: 247@sunet.se

+ +
Please note that URGENT problems must always be reported via telephone and if possible supported by an email.
+ +

When reporting a fault please provide the following information:

+ +

Name
+Service ID or name
+Contact Telephone Number
+Contact E-mail Address
+Customer Reference Number or Ticket
+Problem details and impact
+Problem Symptoms. For example, faults (if so what type of errors), alarms identified (type of alarm) and from which direction?
+Node name and IP Address if available
+At what time did the problem start?
+Is the problem still present and is it constant or intermittent?
+What checks have been performed on own equipment
+If required, are engineers able to access the site? and during which times (i.e. 9 to 5, out of hours)?
+Is there somebody who could assist with fault finding on site if required? Contact details?

+ + + + + + +
+ + + diff --git a/www/nunocweb/home.html b/www/nunocweb/home.html new file mode 100644 index 0000000..86f03b4 --- /dev/null +++ b/www/nunocweb/home.html @@ -0,0 +1,150 @@ + + + + + + + + + + + + + + + + + + NUNOC - Home + + + + + +
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Welcome to the NUNOC Homepage

+ + +

NUNOC is the 24x7 Operations organisation established by NORDUnet, to operate and support Optical and IP network infrastructure for the NORDIC Research & Educational network(s).

+ + +

NUNOC is currently operating and supporting the NORDUnet and the national Swedish Research & Educational network (SUNET) fibre, optical and IP networks, as well as various services. NUNOC is available for all NORDIC Research and Educational organisations with a 24x7 technical operations and support requirement.

+ +

The NUNOC Network Operations Centre is located at Tulegatan 11 in Stockholm, with a combined office and state of the art Hosting facility. The Network Operations Centre is supported by pan Nordic technology expert teams covering all aspects of IP and Optical networking.

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+ + + diff --git a/www/nunocweb/jobs.html b/www/nunocweb/jobs.html new file mode 100644 index 0000000..4a46339 --- /dev/null +++ b/www/nunocweb/jobs.html @@ -0,0 +1,121 @@ + + + + + + + + + + + + + + + + + + NUNOC - Jobs + + + + + +
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Jobs

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NORDUnet is currently Hiring for the following positions:

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*

+ +

If you are interested in working for NORDUnet please submit your resume and application to NORDUnet at jobs@nordu.net

+ + + + + + +
+ + + diff --git a/www/nunocweb/network.html b/www/nunocweb/network.html new file mode 100644 index 0000000..aa418d9 --- /dev/null +++ b/www/nunocweb/network.html @@ -0,0 +1,159 @@ + + + + + + + + + + + + + + + + + + NUNOC - Network + + + + + +
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NORDUnet Networks

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NORDUnet IP Network The Nordic IP backbone network that interconnects the research and education networks in the Nordic countries to the rest of the world

+ +

NORDUnet IP Network Dynamic load map

+ +

NOX - NorthernLight Optical Exchange The Nordic Optical wavelength Exchange network that interconnects the Nordic Countries and via GLIF Open Lightpath Exchange (GOLE) connects to the rest of the world.

+ +

Network status and statistics

+

Go to: Network status and statistics

+ +
Please do also see
+ +

Nordic NREN Networks An overview of the in country NREN networks

+ +
NORDUnet Network connections
+ +

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+ + + diff --git a/www/nunocweb/network_attchmt/NORUnet connections map.jpg b/www/nunocweb/network_attchmt/NORUnet connections map.jpg new file mode 100644 index 0000000..59a34e6 Binary files /dev/null and b/www/nunocweb/network_attchmt/NORUnet connections map.jpg differ diff --git a/www/nunocweb/news.html b/www/nunocweb/news.html new file mode 100644 index 0000000..424437f --- /dev/null +++ b/www/nunocweb/news.html @@ -0,0 +1,146 @@ + + + + + + + + + + + + + + + + + + NUNOC - News + + + + + +
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NUNOC News

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  • As of January 1, 2012, NORDUnet are to provide a Videoconferencing MCU service for CSC FUNET. The service is operated by NUNOC.
    • +
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+ + + diff --git a/www/nunocweb/open_trouble_tickets.html b/www/nunocweb/open_trouble_tickets.html new file mode 100644 index 0000000..689e340 --- /dev/null +++ b/www/nunocweb/open_trouble_tickets.html @@ -0,0 +1,143 @@ + + + + + + + + + + + + + + + + + + + + NUNOC - Open trouble tickets + + + + + +
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Open trouble tickets

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NUNOC publishes generic lists of all open trouble tickets below.

+ +

We recommend that you subscribe to the ticket lists to get automatic e-mail notification about faults and planned maintenance activities.
+When subscribing to a list you will get all tickets sent out by NUNOC, we therefore advise to filter the ones affecting your organisation.
+For instructions on how to filter please visit: E-mail filtering

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+ + + diff --git a/www/nunocweb/operations_management.html b/www/nunocweb/operations_management.html new file mode 100644 index 0000000..3fe75d3 --- /dev/null +++ b/www/nunocweb/operations_management.html @@ -0,0 +1,142 @@ + + + + + + + + + + + + + + + + + + NUNOC - Operations Management + + + + + +
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Operations management

Name

Title

email

Jørgen Qvist

Chief Operating & Service Development Officer

qvist@nordu.net

Jonny Lundin

NOC Operations Manager

jlundin@nordu.net

Lars Lange Bjørn

Network Engineering Manager

longbear@nordu.net

+ + + + + + +
+ + + diff --git a/www/nunocweb/organisation.html b/www/nunocweb/organisation.html new file mode 100644 index 0000000..6276377 --- /dev/null +++ b/www/nunocweb/organisation.html @@ -0,0 +1,142 @@ + + + + + + + + + + + + + + + + + + NUNOC - Organisation + + + + + +
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NUNOC Structure

The NUNOC service organisation consist of 2 departments; the Network Engineering and Operations which contains the 24/7 NOC operations

The NUNOC Team

Operations
  • Jonny Lundin, Operations Manager
    • Dennis Wallberg, Senior Operations Engineer
    • Salu Upadhyay, Senior Operations Engineer
    • Patrik Larsson, Operations Engineer
    • Mikael Ottosson, Operations Engineer
    • Jonas Hagström, Operations Engineer
    • Fredrik Korsbäck, Operations Engineer
Engineering
  • Lars Lange Bjørn, Engineering Manager
    • Magnus Bergroth, IP Network Specialist
    • Fredrik Pettai, IP Network Specialist
    • Alin Pastrama, IP Network Specialist
    • Alberto Colmenero Sanchez, Optical Network Architect
    • Rasmus Lund, Optical Network Architect
    • Michael Breitenstein, Network Engineer
    • Håvard Eidnes, IP Network consultant

Services (Reporting into Jørgen Qvist)

  • SUNET Business Unit (Reporting into SUNET)
    • Leif Johansson, SUNET CTO
    • Per Nihlén, SUNET CTO
    • Valter Nordh, SUNET Advisor

  • Erik Kikkenborg, Media Services Manager

+ + + + + + +
+ + + diff --git a/www/nunocweb/service_levels.html b/www/nunocweb/service_levels.html new file mode 100644 index 0000000..69348be --- /dev/null +++ b/www/nunocweb/service_levels.html @@ -0,0 +1,160 @@ + + + + + + + + + + + + + + + + + + NUNOC - Service Levels + + + + + +
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Service Levels

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NUNOC is a full 24/7 operations, with proactive surveillance and operations of the supported Networks and Services

+ +
During Manned hours (Monday to Friday 06:00 - 22:00):
+

Faults can be reported by telephone and via e-mail.

+ +
    +
  • Faults reported by telephone shall be answered within 2 minutes.
    • +
  • In exceptional cases, faults can be reported to a "telephone answering service". The NOC shall contact the person who has reported the fault within a maximum of 10 minutes.
    • +
  • The NOC shall confirm faults that are reported by e-mail within 10 minutes.
    +Fault isolation and reporting shall be effected as quickly as possible.
    • +
  • The NOC shall begin fault isolation within 5 minutes after the fault has been notified / reported.
    • +
  • The NOC shall notify the fault immediately after fault localisation to the relevant provider / operator if the fault is due to a fault in the connection and/or equipment and to the respective level 2 operation if the fault is not directly attributable to connections or equipment.
    • +
  • Proactive surveillance is done by means of "eyeballing" alarms from all Network mgt. and support system.
    • +
+ + +
During Other hours:
+

Faults can be reported by telephone and via e-mail.

+ +
    +
  • Faults that are reported by telephone may be received by a "telephone answering service". The NOC shall contact the person who reported the fault within a maximum of 30 minutes.
    +Fault isolation and reporting shall be effected as quickly as possible.
    • +
  • The NOC shall begin fault isolation within 30 minutes after the fault has been notified / reported.
    • +
  • The NOC shall notify the fault immediately after fault localisation to the relevant provider / operator if the fault is due to a fault in the connection and/or equipment and to the respective level 2 operation if the fault is not directly attributable to connections or equipment.'
    • +
  • Proactive surveillance is done by means of SMS alarms sent from Network mgt. and support system.
    • +
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+ + + diff --git a/www/nunocweb/service_status.html b/www/nunocweb/service_status.html new file mode 100644 index 0000000..07ca946 --- /dev/null +++ b/www/nunocweb/service_status.html @@ -0,0 +1,151 @@ + + + + + + + + + + + + + + + + + + NUNOC - Service Status + + + + + +
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Service Status

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NUNOC publishes the operational status of the supported services.

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The view’s are based on the NUNOC Nagios surveillance installation.

+ +

Please note that as most services are redundant a service can be fully working even if a host or service component is down.

+ + +

You can choose between a Summary and a more detailled Overview.

+ + + +

Availability reports

+ +

NUNOC publishes availability reports for the supported services. The views are based on our Nagios availability reports.
+You can choose between monthly and 6 month roling reports.

+ + + + + + +
+ + + diff --git a/www/nunocweb/services.html b/www/nunocweb/services.html new file mode 100644 index 0000000..917ba8d --- /dev/null +++ b/www/nunocweb/services.html @@ -0,0 +1,205 @@ + + + + + + + + + + + + + + + + + + NUNOC - Services + + + + + +
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NORDUnet offers a number of generic services that can be sourced through the local in Country NREN
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Currently the following Services are maintained by NUNOC

+ +
Network Operations
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  • NORDUnet Transport and IP Network
    • +
  • SUNET Transport and IP Network
    • +
+ + +
Service Operations
+ + + +
+ +

Generic SLC (Service level Commitment)

+ +
Service Availability
+

Commitment:
+NORDUnet will endeavor to meet the Service availability at the following levels:
+Single Route or non-redundant Services 99.50%
+Protected Route or redundant Services 99.99%

+ +
Definition and Measurement:
+

Service Availability is a measure of the relative amount of time during which a Service is available for Customer use during a calendar month. „Service Unavailability“ on a Service is defined as the periods for which a Service is experienced as unusable, and is measured from the time

+
    +
  • that the Customer reports unavailability of the Service to the NORDUnet NOC and NORDUnet opens a trouble ticket, until the time
    • +
  • that NORDUnet advises the Customer that the Service is restored and operating in accordance with agreed specifications.
    +Any periods of time which a trouble ticket is kept open following notification by the NORDUnet NOC that Service has been restored, is not included in measuring the duration of a period of Service Unavailability.
    • +
+ + +
Service interruptions that are not counted as unavailability
+
    +
  • Planned work announced in accordance with GTC
    • +
  • Any interruptions of a redundant link or service that are not service affecting
    • +
  • Interruptions caused by customer either planned or unplanned
    • +
  • Interruptions cause by another NORDUnet service that the service depend on
    • +
  • Force majeure or similar in accordance with GTC
    • +
+ + +
+ +

NORDUnet standards and documents available, for everyone to use freely

+
+ + + + + + +
+ + + diff --git a/www/nunocweb/services_attchmt/Naming Standard Rev. 1.5.pdf b/www/nunocweb/services_attchmt/Naming Standard Rev. 1.5.pdf new file mode 100644 index 0000000..9939a74 Binary files /dev/null and b/www/nunocweb/services_attchmt/Naming Standard Rev. 1.5.pdf differ diff --git a/www/nunocweb/support.html b/www/nunocweb/support.html new file mode 100644 index 0000000..a365bd6 --- /dev/null +++ b/www/nunocweb/support.html @@ -0,0 +1,159 @@ + + + + + + + + + + + + + + + + + + NUNOC - Support + + + + + +
+
+ + + + + +
+ +
+
+ +
+ + +
+ + + +

Support:

+ + +
For support on existing services please use below:
+ +

NORDUnet:
+Phone: +46(0)8 20 78 60
+Email: noc@nordu.net

+ +

SUNET:
+Phone: +46(0)8 20 78 60
+Email: noc@sunet.se

+ + + + +
For support regarding NORDUnet contract or billing issues please contact:
+ +

Contract Manager - Thomas Hyllested
+Email: thomas.hyllested@nordu.net
+Telephone: +45 31 62 14 07

+ +
For information or enquiries regarding new NORDUnet services please contact:
+ +

Chief Networking Operating Officer - Jørgen Qvist
+Email: jorgen.qvist@nordu.net
+Telephone: +45 31 62 14 00

+ + + + + + +
+ + + diff --git a/www/nunocweb/support___fault_reporting.html b/www/nunocweb/support___fault_reporting.html new file mode 100644 index 0000000..8b0c3f6 --- /dev/null +++ b/www/nunocweb/support___fault_reporting.html @@ -0,0 +1,145 @@ + + + + + + + + + + + + + + + + + + NUNOC - Support & Fault reporting + + + + + +
+
+ + + + + +
+ +
+
+ +
+ + +
+ + + +

NUNOC Supports a number of different networks and services. Each has a seperate Support and Service Level Agreement.

+ + +

Before reporting a fault or support issue please check if the problem should be dealt with at the NUNOC level.

+ + +
 
+ + +
As a further help NUNOC publishes a generic list of all open trouble tickets.
+ + +
Please consult the list of trouble tickets before reporting problems to see whether the problem has already been identified and handled. Open Trouble Tickets List
+ + + + + + +
+ + + diff --git a/www/nunocweb/visiting_address.html b/www/nunocweb/visiting_address.html new file mode 100644 index 0000000..81cf00d --- /dev/null +++ b/www/nunocweb/visiting_address.html @@ -0,0 +1,157 @@ + + + + + + + + + + + + + + + + + + NUNOC - Visiting address + + + + + +
+
+ + + + + +
+ +
+
+ +
+ + +
+ + + +

Visiting NUNOC

+ +

NUNOC

+

Tulegatan 11, 2tr
+SE-113 53 Stockholm
+Sweden
+Switchboard: +46 8 441 8800
+Fax: +46 8 207 866

+ +

Headquarters

+

NORDUnet A/S
+Kastruplundgade 22
+DK-2770 Kastrup
+Denmark
+Switchboard: +45 32 46 25 00
+Fax: +45 45 76 23 66

+ + + + + + +
+ + + diff --git a/www/resources/NORDUnet.css b/www/resources/NORDUnet.css new file mode 100644 index 0000000..71db7db --- /dev/null +++ b/www/resources/NORDUnet.css @@ -0,0 +1,321 @@ +html { + +} + +body { + margin: 0; + padding: 0; + +} + +#container { + width: 100%; + font-family: Arial, Helvetica, sans-serif; + font-size: 12px; + color: #000; + background: #fff url('pipes_back.jpg') repeat-y top left; +} + +#top { + display: block; + width: 100%; + background: #00B2E4 url('top_back.gif') repeat-x bottom left; + overflow: hidden; + +} +#top_table { + margin:0; + padding:0; + margin-top: 33px; + width: 900px; + border-collapse: collapse; + margin-bottom: -1px; + + +} + +#top_table td { + vertical-align:bottom; +} + +#top_table td img { + margin-bottom: 20px; + display: block; + padding-right:10px; + +} + +#main_nav { + margin:0; + padding:0; + list-style:none; + color: #fff; + height: 40px; + display: block; + +} + +#main_nav li { + display: block; + float: left; + background: url('main_nav_left.gif') no-repeat bottom left; + padding: 0 0 0 11px; + +} +#main_nav li#selectedPage { + background: url('main_nav_left_selected.gif') no-repeat bottom left; +} +#main_nav li a { + display: block; + float: left; + padding: 0 11px 0 0; + height: 40px; + color: #fff; + text-decoration: none; + outline: 0; + background: url('main_nav_back.gif') no-repeat bottom right; +} + +#main_nav li#selectedPage a { + background: url('main_nav_back_selected.jpg') no-repeat bottom right; + color: #000; + +} +#main_nav li a span { + vertical-align: middle; + display: block; + padding-top: 10px; + +} + +#left { + clear: both; + background: #fff url('left_back.gif') repeat-y top left; + width: 200px; + float: left; +} + +#search_form { + padding-left: 8px; + width: 200px; + margin: 10px 0 20px 0; +} + +#search_form .input_image { + + vertical-align: middle; +} + +#nav { + + width: 200px; + font-size: 12px; + clear: both; +} + +#nav #intro { + width: 179px; + background: #fff url('intro_top.jpg') no-repeat top left; + padding: 15px 10px 1px 10px; +} + +#nav #intro_footer { + width: 199px; + height:27px; + background: #fff url('intro_bottom.jpg') no-repeat top left; +} + + +#nav ul.site_tree, +#nav ul.site_tree ul, +#nav ul.site_tree li { + margin: 0; + padding: 0; + list-style: none; + +} +#nav ul.site_tree { + background: transparent url(subnavback.gif) no-repeat bottom left; + padding-bottom:2px; +} + +#nav ul.site_tree a { + color: #4F4E4E; + text-decoration: none; + display: block; +} + +#nav ul.site_tree a:hover { + text-decoration: none; +} + +#nav ul.site_tree strong.level1 { + color: #000; + display: block; + background-color: #59BAE7; +} + +#nav ul.site_tree li.level2 { + background: transparent url(subnavback.gif) no-repeat top left; +} + + +#nav ul.site_tree a.level1, +#nav ul.site_tree strong.level1 { + padding:5px 0 5px 10px; + +} + +#nav ul.site_tree li.level2 { + display:block; + padding: 5px 0 2px 15px; +} + +#nav ul.site_tree a.level2 { + +} + +#nav #nav_pic { + display: block; + margin: 0; + padding: 0; +} + + +h1 { + font-size: 20px; + color: #004788; +} + +h2 { + font-size: 18px; + color: #004788; +} + +h3 { + font-size: 16px; + color: #004788; +} + +h4 { + font-size: 14px; + color: #004788; +} + +h5 { + font-size: 12px; + color: #004788; +} + +p { + font-size: 12px; + color: #004788; + +} + +ul { + font-size: 12px; + color: #004788; + +} + +#ConfluenceContent { + margin-left: 200px; + padding: 20px; + width: auto; + line-height: 1.5em; +} + +#ConfluenceContent table { + border-collapse: collapse; +} + +#ConfluenceContent th { + background-color: #f0f0f0; + padding: 5px; + border: 1px solid #ccc; + color: #036; +} + +#ConfluenceContent td { + vertical-align: top; + border: 1px solid #ccc; + padding: 5px; +} + +*html #ConfluenceContent table { width:99%; } + +#footer { + clear: both; + width: 100%; + height: 35px; + background-color: #D8D8D8; + border-top: 1px solid #989898; + border-bottom: 1px solid #989898; +} + +#footer p { + vertical-align: middle; + margin: 12px 10px 10px 200px; + font-size: 10px; + color: #848484; +} + +#footer img { + float: left; + margin: 0px 0px 0px 2px; +} + +hr { + border: 0; + color: #696969; + background-color:#696969; + height: 1px; +} + + +#intro img{ + padding-top: 5px; + border: none; +} + +/* Open trouble tickets */ +#opentickets { + margin-left: 200px; + padding: 0 20px 20px 20px; + width: auto; +} + +.blue { +background:#004788 none repeat scroll 0 0; +} + +.text { + font-size: 12px; + color: #004788; +} + +.group_heading { +color:#004788; +font-size:12px; +font-weight:bolder; +} + +.list_info { +background-color:#D9EFFA; +color:#004788; +padding:0.6em; +} + +.whitebold { +color:#FFFFFF; +font-size:12px; +font-weight:bold; +} + +iframe.fill { + width: 100%; + min-height: 600px; + height: -moz-available; + height: -webkit-fill-available; +} diff --git a/www/resources/NORDUnetPrint.css b/www/resources/NORDUnetPrint.css new file mode 100644 index 0000000..e7b7657 --- /dev/null +++ b/www/resources/NORDUnetPrint.css @@ -0,0 +1,60 @@ +#container { + width: auto; + margin: 0; + padding: 0; + border: 0; + background: white; +} + +#top { + display: none; + } + +#left { + display: none; +} + +#ConfluenceContent { + font-family: Georgia, "Times New Roman", serif; + font-size: 12pt; + line-height: 1.5em; + width: auto; + margin: 0 5px; + padding: 0; + border: 0; + float: none !important; + color: black; +} + + +#footer { + clear: both; + width: 100%; + border-top: 1px solid #989898; + border-bottom: 1px solid #989898; + text-align: center; + clear: both; + margin: 0; + padding: 0; + border-bottom: none; +} + +#footer p { + font-size: 9px; + color: #000; + margin: 0; + padding: 0; + line-height: 35px; +} + +#footer img { + float: left; + margin: 0px 0px 0px 2px; +} + +hr { + border: 0; + color: #000; + background-color:#000; + height: 1px; +} diff --git a/www/resources/intro_bottom.jpg b/www/resources/intro_bottom.jpg new file mode 100644 index 0000000..f1f01b5 Binary files /dev/null and b/www/resources/intro_bottom.jpg differ diff --git a/www/resources/intro_top.jpg b/www/resources/intro_top.jpg new file mode 100644 index 0000000..4579323 Binary files /dev/null and b/www/resources/intro_top.jpg differ diff --git a/www/resources/left_back.gif b/www/resources/left_back.gif new file mode 100644 index 0000000..bffe2f0 Binary files /dev/null and b/www/resources/left_back.gif differ diff --git a/www/resources/main_nav_back.gif b/www/resources/main_nav_back.gif new file mode 100644 index 0000000..c6ad535 Binary files /dev/null and b/www/resources/main_nav_back.gif differ diff --git a/www/resources/main_nav_back_selected.gif b/www/resources/main_nav_back_selected.gif new file mode 100644 index 0000000..8f4b32d Binary files /dev/null and b/www/resources/main_nav_back_selected.gif differ diff --git a/www/resources/main_nav_back_selected.jpg b/www/resources/main_nav_back_selected.jpg new file mode 100644 index 0000000..8492215 Binary files /dev/null and b/www/resources/main_nav_back_selected.jpg differ diff --git a/www/resources/main_nav_left.gif b/www/resources/main_nav_left.gif new file mode 100644 index 0000000..122e91b Binary files /dev/null and b/www/resources/main_nav_left.gif differ diff --git a/www/resources/main_nav_left_selected.gif b/www/resources/main_nav_left_selected.gif new file mode 100644 index 0000000..1e8a0c0 Binary files /dev/null and b/www/resources/main_nav_left_selected.gif differ diff --git a/www/resources/nunoc_logo.png b/www/resources/nunoc_logo.png new file mode 100644 index 0000000..d48c79e Binary files /dev/null and b/www/resources/nunoc_logo.png differ diff --git a/www/resources/pipes.jpg b/www/resources/pipes.jpg new file mode 100644 index 0000000..378a45d Binary files /dev/null and b/www/resources/pipes.jpg differ diff --git a/www/resources/pipes_back.jpg b/www/resources/pipes_back.jpg new file mode 100644 index 0000000..d492675 Binary files /dev/null and b/www/resources/pipes_back.jpg differ diff --git a/www/resources/search.gif b/www/resources/search.gif new file mode 100644 index 0000000..0010e5e Binary files /dev/null and b/www/resources/search.gif differ diff --git a/www/resources/subnavback.gif b/www/resources/subnavback.gif new file mode 100644 index 0000000..799b35f Binary files /dev/null and b/www/resources/subnavback.gif differ diff --git a/www/resources/top_back.gif b/www/resources/top_back.gif new file mode 100644 index 0000000..40ae535 Binary files /dev/null and b/www/resources/top_back.gif differ -- cgit v1.1