 |
- Support & Fault reporting
Escalation
All escalations must be done via the NOC
If you are not able to contact the NOC by phone, or if the guaranteed response time is exceeded, please escalate according to below, starting at Level 1.
Level |
Name |
Title |
Phone |
|
|---|---|---|---|---|
Level 1 |
Jonny Lundin |
jlundin@nordu.net |
NOC Manager |
+46 76 007 0240 |
Level 2 |
Jørgen Qvist |
qvist@nordu.net |
Chief Network Operating Officer |
+45 31 62 14 00 |
Level 3 |
René Buch |
rene.buch@nordu.net |
Chief Executive Officer |
+45 31 19 14 00 |