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<div id="ConfluenceContent"><h3 id="id--Operations-TheNetworkOperationsCenteristhe24/7operationsdepartment.">The Network Operations Center is the 24/7 operations department.</h3><h5 id="id--Operations-Thedepartmentmainobjectivesarelistedbelow.">The department main objectives are listed below.</h5><ul><li>24/7 Operation</li><li>Monitor state on Routed and Optical Network</li><li>Monitor services</li><li>React on and resolve procedural and documented problems</li><li>Escalate non procedural problems to 2nd. Line support within the required technology area</li><li>Perform trivial maintenance in accordance with briefing of 2nd. Line support staff</li><li>Arrange "Hands and Feet" for remote requests</li><li>Deliiver IT (Unix & Microsoft) support to the SUNET/ NORDUnet organisations</li><li>Serve as On Call for out of hours events</li><li>Administer and maintain DNS Services for SUNET & NORDUnet</li><li>Administer Domain registration & IP Address assignment SUNET & NORDUnet</li><li>Administer and maintain News Server - SUNET</li><li>Administer and maintain List Server - SUNET</li><li>Support for Stockholm Region</li><li>Handle Provisioning requests from customer on base services</li><li>Escalate complicated network provisioning to 2. Level Function</li></ul></div>
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<p>NORDUnet A/S | Kastruplundgade 22 | DK-2770 Kastrup | DENMARK | Phone +45 32 46 25 00 | Fax +45 45 76 23 66 | info@nordu.net</p>
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