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<div id="ConfluenceContent"><h5 id="Services-NORDUnetoffersanumberofgenericservicesthatcanbesourcedthroughthelocalinCountryNREN">NORDUnet offers a number of generic <a href="http://www.nordu.net/ndnweb/network___services.html" class="external-link" rel="nofollow">services</a> that can be sourced through the local in Country <a href="http://www.nordu.net/ndnweb/nordunet_member_networks.html" class="external-link" rel="nofollow">NREN</a></h5>
<hr />
<h3 id="Services-CurrentlythefollowingServicesaremaintainedbyNUNOC">Currently the following Services are maintained by NUNOC</h3>
<h5 id="Services-NetworkOperations">Network Operations</h5>
<ul>
<li>NORDUnet Transport and IP Network</li>
<li>SUNET Transport and IP Network</li>
</ul>
<h5 id="Services-ServiceOperations">Service Operations</h5>
<ul>
<li><a href="http://wayf.dk/wayfweb/forside.html" class="external-link" rel="nofollow">WAYF</a>, Where Are You From, The Danish AAI Federation</li>
<li><a href="http://www.ndgf.org/ndgfweb/home.html" class="external-link" rel="nofollow">NeIC/NDGF</a> (OOH), the Nordic DataGrid Facility</li>
<li>IP Transit</li>
<li>Lambda and transport capacity Services</li>
<li>Equipment Hosting</li>
<li><a href="http://www.nordu.net/ndnweb/nordunet_virtualized_server_hosting.html" class="external-link" rel="nofollow">Virtualised Server Hosting</a></li>
<li>DNS</li>
<li><a href="http://lobber.se" class="external-link" rel="nofollow">Lobber</a> Data-Distribution-Service</li>
<li>E-meeting (Adobe Connect-Pro)</li>
<li>E-Mailfilter (Canit)</li>
<li><a href="https://wiki.nordu.net/display/NORDUwiki/NORDUnet+Video+Conferencing+Services" class="external-link" rel="nofollow">Video Conferencing Service</a> (Radvision)</li>
</ul>
<hr />
<h3 id="Services-GenericSLC(ServicelevelCommitment)">Generic SLC (Service level Commitment)</h3>
<h5 id="Services-ServiceAvailability">Service Availability</h5>
<p>Commitment:<br />
NORDUnet will endeavor to meet the Service availability at the following levels:<br />
Single Route or non-redundant Services 99.50%<br />
Protected Route or redundant Services 99.99%</p>
<h5 id="Services-DefinitionandMeasurement:">Definition and Measurement:</h5>
<p>Service Availability is a measure of the relative amount of time during which a Service is available for Customer use during a calendar month. „Service Unavailability“ on a Service is defined as the periods for which a Service is experienced as unusable, and is measured from the time</p>
<ul>
<li>that the Customer reports unavailability of the Service to the NORDUnet NOC and NORDUnet opens a trouble ticket, until the time</li>
<li>that NORDUnet advises the Customer that the Service is restored and operating in accordance with agreed specifications.<br />
Any periods of time which a trouble ticket is kept open following notification by the NORDUnet NOC that Service has been restored, is not included in measuring the duration of a period of Service Unavailability.</li>
</ul>
<h5 id="Services-Serviceinterruptionsthatarenotcountedasunavailability">Service interruptions that are not counted as unavailability</h5>
<ul>
<li>Planned work announced in accordance with GTC</li>
<li>Any interruptions of a redundant link or service that are not service affecting</li>
<li>Interruptions caused by customer either planned or unplanned</li>
<li>Interruptions cause by another NORDUnet service that the service depend on</li>
<li>Force majeure or similar in accordance with GTC</li>
</ul>
<hr />
<h3 id="Services-NORDUnetstandardsanddocumentsavailable,foreveryonetousefreely">NORDUnet standards and documents available, for everyone to use freely </h3>
<ul>
<li><a href="../nunocweb/services_attchmt/Naming Standard Rev. 1.5.pdf">Generic Network and Services naming standard</a></li>
</ul></div>
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<p>NORDUnet A/S | Kastruplundgade 22 | DK-2770 Kastrup | DENMARK | Phone +45 32 46 25 00 | Fax +45 45 76 23 66 | info@nordu.net</p>
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