diff options
| author | Markus Krogh <markus@nordu.net> | 2018-02-20 16:04:18 +0100 |
|---|---|---|
| committer | Markus Krogh <markus@nordu.net> | 2018-02-20 16:04:18 +0100 |
| commit | e8537d6c2e2b20a4b073f2b4eb66214e85c0c85a (patch) | |
| tree | d8fee78c6da206e2fdc4dbf6fc143ba19ad4415b /www/nunocweb/fault_reporting.html | |
Initial import of data
Diffstat (limited to 'www/nunocweb/fault_reporting.html')
| -rw-r--r-- | www/nunocweb/fault_reporting.html | 160 |
1 files changed, 160 insertions, 0 deletions
diff --git a/www/nunocweb/fault_reporting.html b/www/nunocweb/fault_reporting.html new file mode 100644 index 0000000..a421e7c --- /dev/null +++ b/www/nunocweb/fault_reporting.html @@ -0,0 +1,160 @@ +<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
+ "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
+
+
+
+
+
+
+<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
+
+<head>
+
+ <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
+
+ <link rel="stylesheet" href="/resources/NORDUnet.css" type="text/css" media="screen" title="NUNOC" charset="utf-8" />
+
+ <link rel="stylesheet" href="/resources/NORDUnetPrint.css" type="text/css" media="print" title="NUNOC" charset="utf-8" />
+
+ <title>NUNOC - Fault reporting</title>
+
+ </head>
+
+ <body>
+
+ <div id="container">
+ <div id="top">
+ <table id="top_table" style="margin-top: 0;">
+ <tr>
+ <td><img src="/resources/nunoc_logo.png" width="317" height="94" alt="" /></td>
+ <td>
+ <ul id="main_nav">
+ <li>
+
+ <a href="home.html"><span>Home</span></a>
+
+ </li>
+ <li id="selectedPage">
+
+ <a href="support___fault_reporting.html"><span>Support & Fault reporting</span></a>
+
+ </li>
+ <li>
+
+ <a href="jobs.html"><span>Jobs</span></a>
+
+ </li>
+ </ul>
+ </td>
+ </tr>
+ </table>
+ </div>
+
+ <div id="left">
+ <div id="nav">
+ <form action="http://www.google.com/search" id="search_form">
+ <fieldset style="display: none">
+ <input name="hl" value="en" type="hidden" />
+ <input name="ie" value="UTF-8" type="hidden" />
+ <input name="oe" value="UTF-8" type="hidden" />
+ <input size="25" value="www.nunoc.net" name="as_sitesearch" type="hidden" />
+ </fieldset>
+
+ <p>
+
+ <label for="google_search">Search this site using Google:</label><br />
+
+ <input type="text" name="q" id="google_search" size="18" />
+
+ <input class="input_image" type="image" value="Google search" name="btnG" src="/resources/search.gif" alt="Search" />
+
+ </p>
+
+ </form>
+
+
+
+<ul class="site_tree">
+
+ <li class="level1"><strong class="level1">
+ Support & Fault reporting</strong>
+
+ <ul>
+ <li class="level2">
+ <strong class="level2">Fault reporting</strong>
+ </li>
+ <li class="level2">
+ <a href="open_trouble_tickets.html" class="level2">Open trouble tickets</a>
+ </li>
+ <li class="level2">
+ <a href="support.html" class="level2">Support</a>
+ </li>
+ <li class="level2">
+ <a href="escalation.html" class="level2">Escalation</a>
+ </li>
+ <li class="level2">
+ <a href="service_levels.html" class="level2">Service Levels</a>
+ </li>
+ <li class="level2">
+ <a href="service_status.html" class="level2">Service Status</a>
+ </li>
+
+ </ul>
+
+ </li>
+
+</ul>
+
+
+
+ <div id="nav_pic"><img src="/resources/pipes.jpg" width="200px" height="395" alt="" /></div>
+
+
+
+ </div>
+
+ </div>
+
+
+
+<div id="ConfluenceContent"><h2 id="Faultreporting-Faultreporting:">Fault reporting:</h2> + + +<p><strong>NORDUnet:</strong><br /> +Phone: +46(0)8 20 78 60<br /> +Email: 247@nordu.net</p> + +<p><strong>SUNET:</strong><br /> +Phone: +46(0)8 20 78 60<br /> +Email: 247@sunet.se</p> + +<h5 id="Faultreporting-PleasenotethatURGENTproblemsmustalwaysbereportedviatelephoneandifpossiblesupportedbyanemail.">Please note that URGENT problems must always be reported via telephone and if possible supported by an email.</h5> + +<p>When reporting a fault <strong>please provide the following information:</strong></p> + +<p>Name<br /> +Service ID or name<br /> +Contact Telephone Number<br /> +Contact E-mail Address<br /> +Customer Reference Number or Ticket<br /> +Problem details and impact<br /> +Problem Symptoms. For example, faults (if so what type of errors), alarms identified (type of alarm) and from which direction?<br /> +Node name and IP Address if available<br /> +At what time did the problem start?<br /> +Is the problem still present and is it constant or intermittent?<br /> +What checks have been performed on own equipment<br /> +If required, are engineers able to access the site? and during which times (i.e. 9 to 5, out of hours)?<br /> +Is there somebody who could assist with fault finding on site if required? Contact details?</p></div>
+
+
+
+
+ <div id="footer">
+
+ <p>NORDUnet A/S | Kastruplundgade 22 | DK-2770 Kastrup | DENMARK | Phone +45 32 46 25 00 | Fax +45 45 76 23 66 | info@nordu.net</p>
+</div>
+
+ </div>
+
+ </body>
+ </html> |