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Support & Fault reporting</strong>
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<div id="ConfluenceContent"><h2 id="Faultreporting-Faultreporting:">Fault reporting:</h2>
<p><strong>NORDUnet:</strong><br />
Phone: +46(0)8 20 78 60<br />
Email: 247@nordu.net</p>
<p><strong>SUNET:</strong><br />
Phone: +46(0)8 20 78 60<br />
Email: 247@sunet.se</p>
<h5 id="Faultreporting-PleasenotethatURGENTproblemsmustalwaysbereportedviatelephoneandifpossiblesupportedbyanemail.">Please note that URGENT problems must always be reported via telephone and if possible supported by an email.</h5>
<p>When reporting a fault <strong>please provide the following information:</strong></p>
<p>Name<br />
Service ID or name<br />
Contact Telephone Number<br />
Contact E-mail Address<br />
Customer Reference Number or Ticket<br />
Problem details and impact<br />
Problem Symptoms. For example, faults (if so what type of errors), alarms identified (type of alarm) and from which direction?<br />
Node name and IP Address if available<br />
At what time did the problem start?<br />
Is the problem still present and is it constant or intermittent?<br />
What checks have been performed on own equipment<br />
If required, are engineers able to access the site? and during which times (i.e. 9 to 5, out of hours)?<br />
Is there somebody who could assist with fault finding on site if required? Contact details?</p></div>
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