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Diffstat (limited to 'www/nunocweb/escalation.html')
| -rw-r--r-- | www/nunocweb/escalation.html | 168 |
1 files changed, 168 insertions, 0 deletions
diff --git a/www/nunocweb/escalation.html b/www/nunocweb/escalation.html new file mode 100644 index 0000000..1ea8136 --- /dev/null +++ b/www/nunocweb/escalation.html @@ -0,0 +1,168 @@ +<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
+ "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
+
+
+
+
+
+
+<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
+
+<head>
+
+ <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
+
+ <link rel="stylesheet" href="/resources/NORDUnet.css" type="text/css" media="screen" title="NUNOC" charset="utf-8" />
+
+ <link rel="stylesheet" href="/resources/NORDUnetPrint.css" type="text/css" media="print" title="NUNOC" charset="utf-8" />
+
+ <title>NUNOC - Escalation</title>
+
+ </head>
+
+ <body>
+
+ <div id="container">
+ <div id="top">
+ <table id="top_table" style="margin-top: 0;">
+ <tr>
+ <td><img src="/resources/nunoc_logo.png" width="317" height="94" alt="" /></td>
+ <td>
+ <ul id="main_nav">
+ <li>
+
+ <a href="home.html"><span>Home</span></a>
+
+ </li>
+ <li id="selectedPage">
+
+ <a href="support___fault_reporting.html"><span>Support & Fault reporting</span></a>
+
+ </li>
+ <li>
+
+ <a href="jobs.html"><span>Jobs</span></a>
+
+ </li>
+ </ul>
+ </td>
+ </tr>
+ </table>
+ </div>
+
+ <div id="left">
+ <div id="nav">
+ <form action="http://www.google.com/search" id="search_form">
+ <fieldset style="display: none">
+ <input name="hl" value="en" type="hidden" />
+ <input name="ie" value="UTF-8" type="hidden" />
+ <input name="oe" value="UTF-8" type="hidden" />
+ <input size="25" value="www.nunoc.net" name="as_sitesearch" type="hidden" />
+ </fieldset>
+
+ <p>
+
+ <label for="google_search">Search this site using Google:</label><br />
+
+ <input type="text" name="q" id="google_search" size="18" />
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+ <input class="input_image" type="image" value="Google search" name="btnG" src="/resources/search.gif" alt="Search" />
+
+ </p>
+
+ </form>
+
+
+
+<ul class="site_tree">
+
+ <li class="level1"><strong class="level1">
+ Support & Fault reporting</strong>
+
+ <ul>
+ <li class="level2">
+ <a href="fault_reporting.html" class="level2">Fault reporting</a>
+ </li>
+ <li class="level2">
+ <a href="open_trouble_tickets.html" class="level2">Open trouble tickets</a>
+ </li>
+ <li class="level2">
+ <a href="support.html" class="level2">Support</a>
+ </li>
+ <li class="level2">
+ <strong class="level2">Escalation</strong>
+ </li>
+ <li class="level2">
+ <a href="service_levels.html" class="level2">Service Levels</a>
+ </li>
+ <li class="level2">
+ <a href="service_status.html" class="level2">Service Status</a>
+ </li>
+
+ </ul>
+
+ </li>
+
+</ul>
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+
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+ <div id="nav_pic"><img src="/resources/pipes.jpg" width="200px" height="395" alt="" /></div>
+
+
+
+ </div>
+
+ </div>
+
+
+
+<div id="ConfluenceContent"><h2 id="Escalation-Escalation">Escalation</h2> + +<h5 id="Escalation-AllescalationsmustbedoneviatheNOC">All escalations must be done via the NOC</h5> + +<p><strong>If you are not able to contact the NOC by phone, or if the guaranteed response time is exceeded, please escalate according to below, starting at Level 1.</strong></p> + +<div class="table-wrap"><table class="confluenceTable"><tbody> +<tr> +<th class="confluenceTh"><p>Level</p></th> +<th class="confluenceTh"><p>Name</p></th> +<th class="confluenceTh"><p>Email</p></th> +<th class="confluenceTh"><p>Title</p></th> +<th class="confluenceTh"><p>Phone</p></th> +</tr> +<tr> +<td class="confluenceTd"><p>Level 1</p></td> +<td class="confluenceTd"><p>Jonny Lundin</p></td> +<td class="confluenceTd"><p> jlundin@nordu.net </p></td> +<td class="confluenceTd"><p> NOC Manager </p></td> +<td class="confluenceTd"><p> +46 76 007 0240</p></td> +</tr> +<tr> +<td class="confluenceTd"><p>Level 2</p></td> +<td class="confluenceTd"><p>Jørgen Qvist</p></td> +<td class="confluenceTd"><p> qvist@nordu.net </p></td> +<td class="confluenceTd"><p> Chief Network Operating Officer </p></td> +<td class="confluenceTd"><p> +45 31 62 14 00 </p></td> +</tr> +<tr> +<td class="confluenceTd"><p>Level 3</p></td> +<td class="confluenceTd"><p>René Buch</p></td> +<td class="confluenceTd"><p> rene.buch@nordu.net </p></td> +<td class="confluenceTd"><p> Chief Executive Officer </p></td> +<td class="confluenceTd"><p> +45 31 19 14 00 </p></td> +</tr> +</tbody></table></div></div>
+
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+ <div id="footer">
+
+ <p>NORDUnet A/S | Kastruplundgade 22 | DK-2770 Kastrup | DENMARK | Phone +45 32 46 25 00 | Fax +45 45 76 23 66 | info@nordu.net</p>
+</div>
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+ </div>
+
+ </body>
+ </html> |