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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
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<title>NUNOC - Escalation</title>
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<div id="ConfluenceContent"><h2 id="Escalation-Escalation">Escalation</h2>
<h5 id="Escalation-AllescalationsmustbedoneviatheNOC">All escalations must be done via the NOC</h5>
<p><strong>If you are not able to contact the NOC by phone, or if the guaranteed response time is exceeded, please escalate according to below, starting at Level 1.</strong></p>
<div class="table-wrap"><table class="confluenceTable"><tbody>
<tr>
<th class="confluenceTh"><p>Level</p></th>
<th class="confluenceTh"><p>Name</p></th>
<th class="confluenceTh"><p>Email</p></th>
<th class="confluenceTh"><p>Title</p></th>
<th class="confluenceTh"><p>Phone</p></th>
</tr>
<tr>
<td class="confluenceTd"><p>Level 1</p></td>
<td class="confluenceTd"><p>Jonny Lundin</p></td>
<td class="confluenceTd"><p> jlundin@nordu.net </p></td>
<td class="confluenceTd"><p> NOC Manager </p></td>
<td class="confluenceTd"><p> +46 76 007 0240</p></td>
</tr>
<tr>
<td class="confluenceTd"><p>Level 2</p></td>
<td class="confluenceTd"><p>Jørgen Qvist</p></td>
<td class="confluenceTd"><p> qvist@nordu.net </p></td>
<td class="confluenceTd"><p> Chief Network Operating Officer </p></td>
<td class="confluenceTd"><p> +45 31 62 14 00 </p></td>
</tr>
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<td class="confluenceTd"><p>Level 3</p></td>
<td class="confluenceTd"><p>René Buch</p></td>
<td class="confluenceTd"><p> rene.buch@nordu.net </p></td>
<td class="confluenceTd"><p> Chief Executive Officer </p></td>
<td class="confluenceTd"><p> +45 31 19 14 00 </p></td>
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<p>NORDUnet A/S | Kastruplundgade 22 | DK-2770 Kastrup | DENMARK | Phone +45 32 46 25 00 | Fax +45 45 76 23 66 | info@nordu.net</p>
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